- Returns are $10 if you elect to use our prepaid return label that you will find included in the shipping box . If you choose to return for a refund, we'll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item,
- If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, and in the original packaging.).
- Returns should always be mailed back to COMFORTWIZ not the manufacturer
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
- Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
- Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
- It may take 4-5 business days for your return to reach the COMFORTWIZ warehouse . Once it is received and inspected (usually within 24 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days . Please note that depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for it to post to your account.
- COMFORTWIZ is not responsible for packages lost or damaged in transit.
- If merchandise returned does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.
- Should you have any other question, please call us at
- 866-286.4127 so we can personally handle your order. Our phones are open Monday - Friday, from 10:00 am - 4:00 pm Eastern Time
- EXCHANGE is FREE.
- Should you like to exchange simply :
- Use the prepaid label you will find in the box with your shoes
- Mention what you would like to exchange to.
- Or call us at 866-286-4127 to arrange an exchange over the phone.
- Unworn merchandise can be returned or exchanged at comfortwiz store, regardless of whether the original purchase was made in store or online, subject to the following conditions:
- Items must not have been worn.
- You must bring your receipt, original packaging and the original payment form if the item was purchased by credit card.
- Items returned without presenting an original invoice or receipt will be refunded through a Comfortwiz merchandise credit equivalent to the current sale price of the products in question.
- If the exchange order is returned, we will issue the refund back to your Card for the full amount
Thank you for your business