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Exchanges are FREE. We hope you'll fall in love the second time around, whether that means finding the right size, width, color, or style,
  • Returns are simple too. If you choose to return for a refund, we'll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item, minus an $10.00 per item for the return label.
  • If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, and in the original packaging.).
  • Returns should always be mailed back to COMFORTWIZ not the manufacturer
  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
  • It may take 4-5 business days for your return to reach the Birkenstock Plus  warehouse . Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days minus $10.00 per item return label cost if applied. Please note that depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for it to post to your account.
  • Mail Your Return By yourself.
  • Ship your package with a carrier that can provide tracking and insurance Please ship to:    


        5770 W Irlo Bronson Memorial hwy


        Kissimmee, FL 34746

  • If we have any questions we will contact the purchaser listed by phone or email.
  • Birkenstock Plus is not responsible for packages lost or damaged in transit.
  • If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.
  • Should you have any other question, please call us at
  • 866-286.4127 so we can personally handle your  order. Our phones are open Monday - Friday, from 9:00 am - 5:00 pm Eastern Time 
  • Should you like to exchange simply :
  • Use the prepaid label you will find in the box with your shoes
  • Fill up the form for what you would like to exchange to.
  • Or call us at 866-286-4127 to arrange an exchange over the phone.
  • Unworn merchandise can be returned or exchanged at Birkenstock Plus store, regardless of whether the original purchase was made in store or online, subject to the following conditions:
  • Items must not have been worn.
  • You must bring your receipt, original packaging and the original payment form if the item was purchased by credit card.
  • Items returned without presenting an original invoice or receipt will be  refunded through a Comfortwiz merchandise credit equivalent to the current sale price of the products in question.
  •  If the exchange order is returned, we will issue the refund back to your Card for the full amount (minus all the shipping cost for the original merchandise and the returned merchandise )

                                     Thank you for your business